Do you have questions about your order?
If so, please contact us at info@shela-sands.com
Our team answers all emails within 24 hours and we resolve everything for you immediately, see our FAQ at the bottom of this page for more information.
email: info@shela-sands.com
FAQs
You can check the status of your order by entering your e-mail address, order number or phone number above.
1. The order is temporarily stuck in the sorting centre of our courier service.
2. The status is not always accurately updated by the system. In both cases, your order is on its way and we check it every few days. In most cases, your parcel is almost home by then.
Does it really take too long? Send us an e-mail so we can track your package. info@shelasands.com
Please email info@shelasands.com if you wish to return your order or get a refund.
You will receive a response within 24 hours and your money will also be refunded within 24 hours to the account you used to place the order.
The Track & Trace code is usually sent once the parcel has left the sorting centre. This e-mail may also end up in your spam box. Not received? If the search function on this page shows that your parcel has been sent, it has been sent and it won't take long for you to receive it.
The processing time for each order is 1-4 working days. After this, the order will be shipped.
In some cases, we have to ship the products from our warehouse in France. These orders are shipped by boat. Then, unfortunately, delivery takes a little longer.
Unfortunately, delays can occur for various reasons. If there is a delay, you can send an email to info@shelasands.com and you will receive a response within 24 hours. If your order is lost, you will be refunded immediately.
If you are not satisfied with your order, delivery or our service, please send an email to info@shelasands.com
Together we will find a suitable solution within 24 hours.
